FESCO Customer Support Directory

Quick access to helpline numbers, complaint procedures, and office locations across all FESCO regions.

🚨 Emergency Contacts

Power Outage Reporting: Call 118 (24/7 service)

Life-Threatening Electrical Hazard: Call 16 (Fire Brigade) or 1122 (Rescue)

📞 District-Wise Helpline Numbers

Faisalabad Division

Office Helpline Billing Support Complaint Email
Faisalabad City 041-9220184 041-9220190 faisalabad@fesco.com.pk
Samundri 041-9310165 041-9310168 samundri@fesco.com.pk

Sargodha Division

Office Helpline Billing Support Complaint Email
Sargodha City 048-9230145 048-9230148 sargodha@fesco.com.pk
Bhalwal 048-9250123 048-9250125 bhalwal@fesco.com.pk

Mianwali Division

Office Helpline Billing Support Complaint Email
Mianwali City 045-9200345 045-9200348 mianwali@fesco.com.pk
Isa Khel 045-9240123 045-9240125 isakhel@fesco.com.pk

📝 Complaint Submission Process

1

Initial Complaint

Call your district helpline or visit nearest FESCO office

2

Get Complaint Number

You'll receive a 10-digit tracking number (keep this safe)

3

Resolution Timeline

  • Billing issues: 3-5 working days
  • Power outages: 24 hours (urban), 48 hours (rural)
  • Meter problems: 7 working days
4

Follow Up

Check status by calling helpline or online at fesco.com.pk/complaint-status

đŸĸ Office Locator & Wait Times

Office Location Working Hours Current Wait Time Best Time to Visit
Faisalabad Main Office, Jail Road 8AM-4PM (Mon-Fri) 45-60 mins 9-10AM
Sargodha Division Office, University Road 8AM-4PM (Mon-Fri) 25-40 mins 10:30AM-12PM
Mianwali Customer Service Center 8AM-3PM (Mon-Fri) 10-20 mins 1-2PM
Toba Tek Singh Sub-Division 8AM-3PM (Mon-Fri) 30-45 mins 8:30-9:30AM
Tip: Wait times are typically shortest right after lunch (1-2PM) and longest on Mondays and bill due dates.

ℹī¸ Additional Resources

UAN: 0800-23400 (8AM-8PM daily)

Email: complaints@fesco.com.pk

SMS Service: Send "FESCO [your reference number]" to 8118 for bill status

 

Fesco Online Bill